Collect & Legal Service Group needed a callcenter platform to automate portions of the callcenter activity. In this first phase, they wanted to automate the sending of appointment confirmation e-mails. The callcenter employees call potential customers, if they agree to an appointment, a representative will be scheduled to visit them. The main goal was to speed up the sending of these (templated) e-mails, so more potential customers could be called in a given day.