Project: callcenter website platform

published on April 1, 2012

Time range: 
August 2010
As a: 

Collect & Legal Service Group needed a callcenter platform to automate portions of the callcenter activity. In this first phase, they wanted to automate the sending of appointment confirmation e-mails. The callcenter employees call potential customers, if they agree to an appointment, a representative will be scheduled to visit them. The main goal was to speed up the sending of these (templated) e-mails, so more potential customers could be called in a given day.

Managers can then check the appointment history for any of the representatives, helping them to track their performance.

Finally, this had to be a platform, meaning they could create instances for any of their current and future offices.